Privacy Policy

1. Introduction

At Apache pizza, we are deeply committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, share, and protect your information when you use our website, mobile applications, and food ordering services.

This policy applies to all interactions with Apache pizza, including:

• Online food ordering through our website and mobile apps
• In-store purchases and dining experiences
• Catering and event services
• Customer support interactions
• Marketing communications and loyalty programs

By using our services, creating an account, or providing us with your information, you agree to the terms of this Privacy Policy. We want to be clear: Apache pizza never sells your personal data to third parties. Your trust is essential to our business, and we are committed to maintaining it through transparent and responsible data practices.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide when using our services:

Personal Identification Information:

• Name, email address, phone number
• Delivery and billing addresses
• Date of birth (for age verification and birthday promotions)
• Profile information and preferences

Account and Order Information:

• Username, password, and account preferences
• Order history and purchase details
• Dietary preferences and allergen information
• Special dietary requirements (vegan, halal, kosher, gluten-free)
• Favorite orders and saved items
• Table reservation details and party size
• Catering event information and special requests

Payment Information:

• Credit/debit card information (encrypted and securely stored)
• Billing address and payment preferences
• Transaction history and receipts
• Loyalty program points and rewards data

Communications:

• Contact form submissions and customer inquiries
• Reviews and feedback about our food and service
• Social media interactions and comments
• Marketing communication preferences
• Customer support chat transcripts and call recordings

2.2 Information We Collect Automatically

When you use our website and mobile applications, we automatically collect certain information:

Device and Technical Information:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Device type, screen resolution, and mobile device identifiers
• Internet service provider and network information

Usage and Behavioral Data:

• Pages visited, time spent on our site, and navigation patterns
• Menu items viewed, search queries, and product interactions
• Click-through rates and conversion data
• App usage statistics and feature utilization
• Location data for delivery optimization (with your consent)

Cookies and Tracking Technologies:

• Session IDs and login authentication tokens
• Website preferences and customization settings
• Shopping cart contents and saved items
• Analytics data for website performance improvement

2.3 Information from Third Parties

We may receive information about you from other sources:

• Social Media Platforms: When you connect your social media accounts or interact with our social media content
• Payment Processors: Transaction verification and fraud prevention data
• Delivery Partners: Delivery status updates and location information
• Marketing Partners: Demographic data and marketing campaign effectiveness metrics
• Data Aggregators: Publicly available information to enhance our understanding of customer preferences

3. How We Use Your Information

3.1 Service Provision

We use your information to provide and improve our food ordering and delivery services:

• Order Processing: Preparing, cooking, and delivering your food orders accurately and efficiently
• Account Management: Creating and maintaining your customer account, preferences, and order history
• Customer Support: Responding to inquiries, resolving issues, and providing assistance
• Quality Improvement: Analyzing customer feedback to enhance our food quality, service, and user experience
• Personalization: Customizing menu recommendations based on your dietary preferences and order history
• Reservation Management: Processing table bookings and managing restaurant capacity
• Catering Services: Planning and executing catering orders for events and special occasions

3.2 Communication

We communicate with you for various service-related purposes:

• Order Confirmations: Sending confirmation emails and SMS notifications for your orders
• Delivery Updates: Providing real-time tracking and delivery status notifications
• Customer Support: Responding to your questions, concerns, and feedback
• Important Notices: Informing you about service changes, policy updates, and security alerts
• Marketing Communications: Sending promotional offers, new menu items, and special deals (with your explicit consent)
• Loyalty Program: Updating you on points balance, rewards, and exclusive member benefits

3.3 Marketing and Analytics

With your consent, we use your information for marketing and analytical purposes:

• Personalized Advertising: Creating targeted advertisements based on your preferences and behavior
• Campaign Analysis: Measuring the effectiveness of our marketing campaigns and promotions
• Customer Insights: Understanding customer preferences to develop new menu items and services
• Market Research: Conducting surveys and studies to improve our offerings
• Competitive Analysis: Analyzing market trends to stay competitive in the food industry
• Website Analytics: Improving website performance, navigation, and user experience

3.4 Legal Compliance and Security

We may use your information to comply with legal obligations and protect our business:

• Legal Compliance: Meeting regulatory requirements and responding to legal requests
• Fraud Prevention: Detecting and preventing fraudulent transactions and account abuse
• Security Monitoring: Protecting our systems and your data from cyber threats
• Dispute Resolution: Resolving customer complaints and legal disputes
• Risk Management: Assessing and mitigating business risks

4. Information Sharing and Disclosure

4.1 Service Providers

We share information with trusted third-party service providers who help us operate our business:

• Payment Processors: Stripe, PayPal, and other payment gateways for secure transaction processing
• Delivery Companies: Local delivery partners and courier services for food delivery
• Cloud Storage Providers: Amazon Web Services (AWS) and Microsoft Azure for secure data storage
• Email Marketing Services: Mailchimp and SendGrid for sending newsletters and promotional emails
• Analytics Tools: Google Analytics and Facebook Analytics for website and marketing analytics
• Customer Support: Zendesk and LiveChat for customer service and support
• SMS Services: Twilio and similar services for order notifications and updates

All service providers are required to maintain strict confidentiality and use your information only for the specific services they provide to us.

4.2 Legal Requirements

We may disclose your information when required by law or to protect our rights:

• Court Orders: Complying with subpoenas, court orders, and other legal processes
• Government Requests: Responding to lawful requests from government agencies
• Law Enforcement: Cooperating with police investigations and criminal proceedings
• Legal Protection: Defending our rights, property, and safety, as well as that of our customers
• Emergency Situations: Sharing information when necessary to protect life, health, or public safety

4.3 Business Transfers

In the event of a business transaction, your information may be transferred:

• Mergers and Acquisitions: If Apache pizza is acquired by or merges with another company
• Asset Sales: If we sell or transfer business assets that include customer information
• Bankruptcy: In the unlikely event of bankruptcy proceedings

We will notify you before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information for other purposes with your explicit consent, such as:

• Participating in joint marketing campaigns with partner brands
• Sharing reviews and testimonials (with your permission)
• Integration with third-party apps and services you choose to connect

5. Data Security

5.1 Technical Security Measures

We implement comprehensive technical safeguards to protect your information:

Encryption and Data Protection:

• SSL/TLS Encryption: All data transmission between your device and our servers is encrypted using industry-standard SSL/TLS protocols
• Database Encryption: Sensitive personal information is encrypted both at rest and in transit
• Payment Security: Credit card information is encrypted and processed through PCI DSS compliant payment processors
• Advanced Firewalls: Multi-layered firewall systems protect our servers from unauthorized access

Access Controls and Monitoring:

• Role-Based Access: Employee access to customer data is restricted based on job responsibilities and the principle of least privilege
• Two-Factor Authentication: Required for all administrative access to customer data
• 24/7 Security Monitoring: Continuous monitoring for suspicious activity and potential security threats
• Intrusion Detection: Advanced systems detect and respond to potential security breaches immediately
• Regular Security Audits: Third-party security assessments and penetration testing performed quarterly

Data Backup and Recovery:

• Automated Backups: Regular, encrypted backups of all customer data
• Geographic Redundancy: Data backups stored in multiple secure locations
• Disaster Recovery Plan: Comprehensive procedures to restore services in case of system failures

5.2 Organizational Security Measures

Our team is trained and committed to protecting your privacy:

• Employee Training: Regular privacy and security training for all staff members
• Confidentiality Agreements: All employees and contractors sign strict confidentiality agreements
• Background Checks: Security background checks for employees with access to customer data
• Data Handling Procedures: Detailed protocols for collecting, processing, and disposing of customer information
• Incident Response Plan: Established procedures for responding to data security incidents
• Privacy Officer: Dedicated privacy officer responsible for overseeing data protection compliance

5.3 Your Security Responsibilities

You play an important role in protecting your account and personal information:

• Strong Passwords: Use unique, complex passwords that include a mix of letters, numbers, and symbols
• Password Protection: Never share your account passwords with others
• Secure Logout: Always log out of your account when using public or shared computers
• Suspicious Activity: Report any suspicious account activity to us immediately
• Email Security: Be cautious of phishing emails that may appear to be from Apache pizza but ask for sensitive information
• Software Updates: Keep your devices and browsers updated with the latest security patches

5.4 Security Breach Notification

In the unlikely event of a data security breach that affects your personal information:

• We will notify you within 72 hours of discovering the breach
• We will inform relevant supervisory authorities as required by law
• We will provide clear information about what happened, what information was involved, and what steps we are taking to address the situation
• We will offer identity monitoring services if appropriate
• We will implement additional security measures to prevent future incidents

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website and mobile applications. This section explains what cookies we use, why we use them, and how you can manage them.

Specific Tracking Technologies We Use:

• Google Analytics: Tracks website traffic, user behavior, and conversion rates to help us improve our site
• Facebook Pixel: Measures the effectiveness of our Facebook advertising campaigns
• Web Beacons: Small transparent images that help us track email open rates and website usage
• Local Storage: Stores information in your browser to remember your preferences and improve loading times
• Session Storage: Temporarily stores information during your browsing session for functionality purposes

Managing Your Cookie Preferences:

You have several options for managing cookies:

• Browser Settings: Most browsers allow you to accept, reject, or delete cookies through their settings
• Opt-Out Tools: Use industry opt-out tools like the Digital Advertising Alliance's opt-out page
• Our Cookie Preferences: Use our cookie consent banner to customize your preferences
• Third-Party Opt-Outs: Visit Google's Ad Settings or Facebook's Ad Preferences to control targeted advertising

Important Note: Disabling certain cookies may affect website functionality, such as the ability to add items to your cart or remember your login status.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information under various privacy laws including GDPR, CCPA, and other applicable regulations:

7.1 Right of Access

You have the right to know what personal information we collect, use, and share about you. You can request:

• A copy of all personal information we hold about you
• Information about how we collect and use your data
• Details about who we share your information with
• The source of your personal information if we didn't collect it directly from you

7.2 Right to Rectification

You have the right to correct inaccurate or incomplete personal information. This includes:

• Updating your contact information and delivery addresses
• Correcting dietary preferences and allergen information
• Modifying your account preferences and settings
• Updating payment information and billing details

7.3 Right to Erasure (Right to be Forgotten)

You can request that we delete your personal information in certain circumstances:

• When the information is no longer necessary for the original purpose
• If you withdraw consent and there's no other legal basis for processing
• If the information has been unlawfully processed
• If deletion is required for compliance with legal obligations

Note: We may retain some information as required by law for tax, accounting, or fraud prevention purposes.

7.4 Right to Restrict Processing

You can request that we limit how we use your information in certain situations:

• While we verify the accuracy of disputed information
• When processing is unlawful but you prefer restriction over deletion
• When we no longer need the information but you need it for legal claims
• While we verify our legitimate grounds for processing

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, machine-readable format, including:

• Your account information and preferences
• Order history and transaction data
• Communication preferences and consent records
• Loyalty program data and rewards information

7.6 Right to Object

You can object to certain types of data processing:

• Marketing: Object to direct marketing communications at any time
• Profiling: Object to automated decision-making and profiling
• Legitimate Interests: Object to processing based on our legitimate interests
• Research: Object to processing for research and statistical purposes

7.7 Right Against Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that significantly affect you, including:

• Credit or fraud assessment algorithms
• Automated marketing profiling
• Algorithmic pricing or offer decisions

How to Exercise Your Rights

To exercise any of these rights, you can:

• Email us: Send a request to [email protected]
• Call us: Contact our privacy team at +353 1 671 9049
• Account Settings: Modify many preferences directly in your online account
• Written Request: Send a letter to our mailing address listed in the contact section

Response Time: We will respond to your request within 30 days. For complex requests, we may extend this period by an additional 60 days with notification.

Verification: To protect your privacy, we may need to verify your identity before processing certain requests. This may involve confirming details about your account or recent orders.

8. Children's Privacy

Apache pizza is committed to protecting the privacy of children. Our services are designed for general audiences and are not intended for children under the age of 16.

Age Restrictions

• We do not knowingly collect personal information from children under 16 years of age
• Our website and mobile applications are not designed to attract children
• We do not target advertising to children
• Account creation requires users to confirm they are at least 16 years old

Parental Notice

If you are a parent or guardian and believe your child has provided us with personal information:

• Please contact us immediately at [email protected]
• We will promptly delete any information we may have collected from your child
• We may ask you to verify your identity as the parent or guardian
• We will implement measures to prevent future collection from that child

Special Protections for Children

When we become aware that a child under 16 has provided us with personal information:

• We immediately stop all data processing related to that child
• We delete all personal information associated with the child's account
• We remove the child from all marketing communications
• We may implement technical measures to prevent future data collection

Educational Outreach

We support digital literacy and privacy education by:

• Providing clear, easy-to-understand privacy information
• Supporting school programs about online safety and privacy
• Encouraging parents to discuss online privacy with their children

9. International Data Transfers

As a global food service company, we may transfer your personal information to countries outside of your residence for processing and storage. We ensure appropriate safeguards are in place for all international transfers.

9.1 Protection Measures

When transferring your data internationally, we implement comprehensive protection measures:

Legal Safeguards:

• Adequacy Decisions: We prioritize transfers to countries with European Commission adequacy decisions or equivalent protections
• Standard Contractual Clauses (SCCs): We use EU-approved contractual clauses that provide legal protection for your data
• Data Processing Agreements: Comprehensive contracts with all international partners that specify data protection requirements
• Binding Corporate Rules: Internal policies that ensure consistent data protection across all our international operations

Technical Safeguards:

• Encryption: All data transfers are encrypted both in transit and at rest
• Access Controls: Strict limitations on who can access transferred data
• Audit Trails: Comprehensive logging of all data access and transfers
• Regular Assessments: Ongoing evaluation of international partners' data protection practices

9.2 Transfer Destinations

Your personal information may be transferred to the following regions for specific business purposes:

• United States: Cloud storage services, payment processing, and analytics platforms
• European Union: Data analytics, customer support, and marketing services
• United Kingdom: Customer service operations and business analytics
• Canada: Data backup and disaster recovery services
• Other Countries: Only with appropriate safeguards and legal protections in place

9.3 Your Rights Regarding International Transfers

You have specific rights when your data is transferred internationally:

• Right to be informed about where your data is being transferred
• Right to object to transfers in certain circumstances
• Right to receive copies of the safeguards we use for transfers
• Right to file complaints with your local data protection authority

9.4 Monitoring and Compliance

We continuously monitor our international data transfer practices:

• Regular audits of international partners and service providers
• Ongoing assessment of adequacy decisions and legal developments
• Quarterly reviews of data protection impact assessments
• Annual certification renewals and compliance verification

10. Data Retention Periods

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Factors Affecting Retention Periods

Our retention periods may be influenced by:

• Legal Requirements: Tax laws, consumer protection regulations, and industry-specific requirements
• Business Needs: Customer service quality, fraud prevention, and business analytics
• Consent Duration: The period for which you've given consent for specific processing activities
• Dispute Resolution: Ongoing legal disputes or investigations may require extended retention
• Regulatory Investigations: Requests from regulatory authorities may affect deletion schedules

Safe Data Disposal Procedures

When retention periods expire, we ensure secure deletion of your information:

Electronic Data Disposal:

• Secure Deletion: Complete overwriting of data using industry-standard methods to make it unrecoverable
• Database Purging: Systematic removal from all databases and systems
• Backup Deletion: Removal from all backup systems and archived data
• Cache Clearing: Elimination from temporary storage and cached data

Physical Record Disposal:

• Document Shredding: Cross-cut shredding of all paper documents containing personal information
• Media Destruction: Physical destruction of storage media (hard drives, CDs, USB drives)
• Certificate of Destruction: Documentation of disposal methods and dates
• Chain of Custody: Secure handling throughout the disposal process

Early Deletion Requests

You can request early deletion of your information in certain circumstances:

• When you exercise your right to erasure
• If you withdraw consent and there's no other legal basis for processing
• If the information was processed unlawfully
• When deletion is required for compliance with legal obligations

Note: Some information may need to be retained longer due to legal requirements, even if you request deletion. We will clearly explain any limitations when responding to your request.

11. Third-Party Links and Services

Our website and mobile applications may contain links to external websites, social media platforms, and third-party services. This section explains our policy regarding these external links and your privacy when interacting with them.

External Website Links

Apache pizza's website may include links to:

• Partner Restaurants: Other food establishments we collaborate with
• Supplier Websites: Information about our ingredient sources and suppliers
• Social Media Platforms: Our Facebook, Instagram, and Twitter profiles
• Review Sites: External review platforms like Yelp, Google Reviews, or TripAdvisor
• Payment Processors: Secure payment gateways for completing transactions
• Delivery Partners: Third-party delivery service websites
• Nutrition Information: External databases for nutritional and allergen information

Privacy Responsibility

Important: We are not responsible for the privacy practices, content, or security of third-party websites. Each external website has its own privacy policy and terms of service that govern how they collect, use, and protect your information.

What You Should Do

Before providing any personal information to third-party websites:

• Read Their Privacy Policy: Understand how they handle your personal information
• Review Terms of Service: Check their terms and conditions
• Check Security Measures: Look for SSL certificates and security indicators
• Verify Legitimacy: Ensure the website is legitimate and trustworthy
• Use Caution: Be careful about sharing sensitive information like passwords or payment details

Social Media Integration

We may integrate social media features that allow you to:

• Share content from our website on your social media profiles
• Log in using your social media account credentials
• View our social media content directly on our website
• Participate in social media contests and promotions

Privacy Note: When you use these features, the social media platforms may collect information about your visit to our website and associate it with your social media profile.

Embedded Content and Widgets

Our website may include embedded content from third parties such as:

• YouTube videos showcasing our food preparation
• Google Maps for location and directions
• Customer review widgets from review platforms
• Social media feeds displaying our latest posts
• Live chat widgets for customer support

These embedded services may collect information about your interaction with their content, even when you don't click on it.

Reporting Concerns

If you encounter issues with third-party websites linked from our site:

• Contact the third-party website directly for privacy or security concerns
• Let us know if you believe a link is inappropriate or compromised
• Report any suspicious activity to us at [email protected]

Link Disclaimer

The inclusion of third-party links on our website does not imply:

• Endorsement of their products, services, or privacy practices
• Any business relationship beyond what is explicitly stated
• Responsibility for their content or security measures
• Agreement with their terms, policies, or business practices

12. Privacy Policy Changes

Apache pizza is committed to keeping you informed about any changes to our privacy practices. This section explains how we communicate policy updates and what happens when changes are made.

12.1 Types of Changes

We may update this Privacy Policy for various reasons:

• Legal Requirements: Changes in privacy laws and regulations
• Business Evolution: New services, features, or business practices
• Technology Updates: Implementation of new technologies or systems
• Clarifications: Making our practices clearer and more understandable
• Security Improvements: Enhanced data protection measures
• User Feedback: Responding to customer questions and concerns

12.2 How We Notify You of Changes

When we make changes to this Privacy Policy, we will notify you through multiple channels:

For All Updates:

• Website Banner: Prominent notice on our homepage and throughout our website
• Updated Date: Clear indication of when the policy was last modified
• Version Control: Tracking of policy versions for transparency

For Significant Changes:

• Email Notification: Direct communication to all registered users
• Account Login Popup: Notification when you next log into your account
• Mobile App Notifications: Push notifications through our mobile application
• Social Media Announcement: Information shared on our social media channels

For Material Changes Affecting Your Rights:

• Explicit Consent Request: We may ask for your renewed consent
• Opt-Out Options: Clear instructions on how to decline new uses of your information
• Extended Notice Period: 30-day advance notice before implementation
• Personal Communication: Direct phone or email contact for high-impact changes

12.3 Checking for Updates

We recommend that you periodically review our Privacy Policy:

• Current Version: Always available at apachepizza.live/privacy.html
• Last Updated Date: Check the "Last Updated" date at the top of this page
• Email Subscriptions: Subscribe to policy update notifications
• Account Settings: Enable privacy policy update alerts in your account preferences

12.4 Your Response to Changes

After we notify you of changes, you have several options:

Acceptance:

• Continued Use: Continuing to use our services indicates acceptance of the updated policy
• Active Consent: You may be asked to actively agree to significant changes
• Updated Preferences: Review and update your privacy preferences if needed

Objection:

• Contact Us: Discuss specific concerns about policy changes
• Opt-Out Options: Use available opt-out mechanisms for new data uses
• Account Deletion: Request deletion of your account if you disagree with changes
• Service Discontinuation: Choose to stop using our services

12.5 Previous Policy Versions

For transparency and your reference:

• We maintain archives of previous policy versions
• You can request copies of previous versions by contacting us
• We document the reasons for significant changes
• Change logs are available for review upon request

12.6 Emergency Changes

In rare circumstances requiring immediate action (such as security threats):

• We may implement changes immediately to protect user data
• We will notify you as soon as reasonably possible
• We will provide detailed explanations of the emergency changes
• We will offer additional protections or remedies when appropriate

13. Contact Information

We are committed to addressing your privacy questions, concerns, and requests promptly and thoroughly. Our privacy team is available to assist you with any matters related to your personal information and this Privacy Policy.

How to Contact Us

Choose the contact method that works best for your privacy inquiry:

For General Privacy Questions:

• Email: Send your questions to [email protected]
• Phone: Call us during business hours for immediate assistance
• Online Form: Use the contact form on our website for non-urgent inquiries

For Privacy Rights Requests:

• Dedicated Email: Send requests to [email protected] with "Privacy Request" in the subject line
• Account Portal: Access many privacy controls directly through your online account
• Written Request: Mail written requests to our physical address above

For Urgent Privacy Concerns:

• Priority Email: Use "URGENT - Privacy Concern" in the email subject line
• Phone Support: Call during business hours for immediate assistance
• Emergency Contact: For suspected data breaches or security issues

What to Include in Your Contact

To help us respond quickly and accurately, please include:

• Your Full Name: As it appears in your account
• Contact Information: Email address and phone number
• Account Details: Account email or customer number (if applicable)
• Specific Request: Clear description of your privacy question or request
• Preferred Response Method: How you'd like us to respond (email, phone, mail)
• Timeline: If you have any urgency or deadline requirements

Our Response Commitment

We are committed to responding to your privacy inquiries promptly:

• Initial Response: Within 3 business days for all inquiries
• Complete Response: Within 30 days for most requests
• Complex Requests: May require up to 60 additional days with notification
• Urgent Issues: Same-day response for security or safety concerns

13.1 Filing Complaints

If you're not satisfied with our response to your privacy concerns:

Internal Escalation:

• Request to speak with our Privacy Officer
• Escalate to our Customer Relations Manager
• Request review by our Legal Department

External Complaint Options:

You have the right to file complaints with supervisory authorities:

• Ireland (Our Primary Jurisdiction):
• Data Protection Commission (DPC)
• Website: www.dataprotection.ie
• Email: [email protected]
• Phone: +353 57 868 4800
• Address: 21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland
• Your Local Authority: You may also file complaints with the data protection authority in your country of residence

Language Support

Our privacy team can assist you in the following languages:

• English (primary language)
• Irish Gaelic
• Additional language support available upon request

Accessibility Support

We are committed to making our privacy communications accessible:

• Large print versions of this policy available upon request
• Audio recordings of policy sections available
• Alternative communication formats for individuals with disabilities
• Sign language interpretation for in-person meetings

Business Partnerships and Media

For business-related privacy inquiries:

• Business Partners: Use our dedicated business contact channels
• Media Inquiries: Direct privacy-related media questions to our Public Relations team
• Legal Professionals: We can coordinate with your legal representatives as needed

14. Withdrawal of Consent

You have the right to withdraw your consent for any data processing activities that are based on consent. This section explains how to withdraw consent and what happens when you do.

14.1 Marketing Consent Withdrawal

You can withdraw consent for marketing communications at any time:

Email Marketing:

• Unsubscribe Links: Click the unsubscribe link at the bottom of any promotional email
• Account Settings: Update your email preferences in your online account
• Customer Service: Contact our support team to remove you from email lists
• One-Click Unsubscribe: Simple, immediate removal from all marketing emails

SMS and Text Marketing:

• Reply STOP: Text "STOP" to any promotional SMS to unsubscribe immediately
• Account Preferences: Disable SMS marketing in your account settings
• Customer Support: Call or email us to remove your phone number from SMS lists

Phone Marketing:

• Do Not Call Request: Ask to be added to our internal do-not-call list
• Account Settings: Update phone contact preferences online
• Written Request: Send written notice to remove your number from calling lists

Direct Mail:

• Opt-Out Request: Contact us to remove your address from mailing lists
• Account Preferences: Disable direct mail in your account settings
• Address Update: Update your address preferences to stop mailings

14.2 Data Processing Consent Withdrawal

You can withdraw consent for specific data processing activities:

Analytics and Tracking:

• Cookie Settings: Use our cookie preference center to withdraw consent
• Browser Settings: Disable cookies and tracking in your browser
• Opt-Out Tools: Use industry opt-out tools for advertising and analytics

Personalized Advertising:

• Ad Preferences: Withdraw consent through our advertising preference center
• Third-Party Opt-Outs: Use Google Ad Settings and Facebook Ad Preferences
• Account Settings: Disable personalized advertising in your account

Social Media Integration:

• Disconnect Accounts: Remove social media account connections
• Platform Settings: Update privacy settings on social media platforms
• Data Sharing: Withdraw consent for sharing with social media partners

14.3 Account Deletion Process

If you want to completely withdraw from our services:

Step-by-Step Account Deletion:

1. Backup Important Data: Download your order history or other important information
2. Cancel Active Orders: Ensure no pending orders or reservations
3. Update Subscriptions: Cancel any active loyalty program memberships
4. Request Deletion: Submit account deletion request through our website or customer service
5. Confirmation: Receive confirmation of account deletion timeline

What Gets Deleted:

• Your account profile and login credentials
• Personal preferences and saved settings
• Marketing consent records (after required retention period)
• Non-essential communication history

What May Be Retained:

• Legal Requirements: Transaction records required by law (typically 7 years)
• Safety Records: Allergen information for liability protection
• Fraud Prevention: Security-related information to prevent future abuse
• Dispute Resolution: Records related to ongoing legal matters

14.4 Consequences of Consent Withdrawal

Withdrawing consent may affect your experience with our services:

Service Limitations:

• Reduced Personalization: Less customized menu recommendations and offers
• Generic Communications: Standard rather than personalized messages
• Limited Features: Some website features may not function properly
• Manual Processes: Some actions may require manual customer service assistance

What Continues to Work:

• Essential website functionality and ordering
• Customer support and service
• Order processing and delivery
• Legal compliance and safety measures

14.5 Re-Consent Process

If you change your mind after withdrawing consent:

• Easy Re-Enrollment: Simple process to re-enable marketing communications
• Account Recreation: Option to create a new account if you deleted your old one
• Preference Updates: Ability to update your consent preferences at any time
• Granular Control: Choose specific types of communications or data processing to re-enable

Processing Timeline

We respect your right to withdraw consent promptly:

• Immediate: Email unsubscribe and SMS opt-out take effect immediately
• 24-48 Hours: Marketing list removal and communication preferences
• 30 Days: Complete account deletion and data removal (where legally permissible)
• Legal Retention: Some data must be retained for legal compliance periods

15. Conclusion

Thank you for taking the time to read and understand our Privacy Policy. At Apache pizza, protecting your personal information and respecting your privacy rights are fundamental to how we operate our business and serve our customers.

Our Privacy Commitment

We want to reaffirm our commitment to privacy protection:

• Transparency: We provide clear, honest information about our data practices
• Control: We give you meaningful choices about how your information is used
• Security: We implement robust security measures to protect your data
• Compliance: We follow all applicable privacy laws and regulations
• Accountability: We take responsibility for the personal information you entrust to us
• Continuous Improvement: We regularly review and enhance our privacy practices

Building Trust Through Privacy

Privacy is not just about legal compliance—it's about building and maintaining trust with our valued customers. We understand that:

• Your personal information is valuable and deserves protection
• Trust is earned through consistent, ethical behavior
• Transparency creates stronger customer relationships
• Respecting privacy is essential for business success
• Customer confidence depends on responsible data handling

Your Role in Privacy Protection

Privacy protection is a shared responsibility. You can help protect your information by:

• Staying Informed: Reading privacy policies and understanding your rights
• Using Strong Security: Maintaining secure passwords and login practices
• Being Selective: Sharing only necessary information when creating accounts
• Regular Reviews: Periodically reviewing your account settings and preferences
• Reporting Issues: Alerting us to any privacy concerns or suspicious activity

Ongoing Dialogue

We value your feedback and questions about our privacy practices. Privacy is an evolving area, and we want to ensure our policies meet your needs and expectations. Please don't hesitate to:

• Ask questions about our data practices
• Provide feedback on this Privacy Policy
• Suggest improvements to our privacy procedures
• Report any concerns about your personal information
• Request clarification about your privacy rights

Looking Forward

As Apache pizza continues to grow and evolve, we remain committed to privacy leadership. We will:

• Stay Current: Keep up with changing privacy laws and best practices
• Innovate Responsibly: Implement new technologies with privacy in mind
• Listen to Customers: Incorporate your feedback into our privacy practices
• Lead by Example: Set high standards for privacy in the food service industry
• Continuous Learning: Regularly train our team on privacy best practices

Final Reminders

• Policy Updates: Remember to check for updates to this Privacy Policy periodically
• Last Updated: This Privacy Policy was last updated on January 15, 2025
• Current Version: The most current version is always available at apachepizza.live/privacy.html
• Your Rights: You can exercise your privacy rights at any time by contacting us
• Support: Our customer service team can help with privacy-related questions

Thank you for being a valued customer of Apache pizza. We look forward to continuing to serve you while protecting your privacy and earning your trust every day.